FAQS Cargo Care Services

The certificate that we send to our clients via email is the original document and can be print in color and use for any purpose..

For us to issue a certificate of insurance, the customer must provide the following information about the cargo: origin, destination, date of transportation, conveyance, SSL/ airline/carrier, number of containers (if applicable), AWB/BOL, name, and address of loss payee, description of the merchandise, and condition (e.g., new, used), and the insured value.

Cargo can be insured while it is in transit as long as it has not reached its final destination. When this occurs, the certificate includes a clause stating that the cargo condition was unknown and there were no damages or displacement reported when the insurance was issued.

To provide a packaging service within the United States, we must know the current location of the merchandise, the correct measurements, number of pieces, and weight. We must also know if the cargo is being exported or being moved domestically.

Cargo Care Services is not a cargo agent or NVOCC. Our services do not include the transportation of merchandise. We provide complimentary logistical services such as insurance, warehousing, packaging, and inspection of merchandise. We guarantee customer confidentiality.

Our fare includes the inspector’s travel fares to the warehouse, and the time of inspection begins when the inspector is present and being helped. Everything at the warehouse must be coordinated before the inspection, to avoid additional costs

There are easy-to-follow instructions on filing a claim found at the bottom of each certificate we send our clients. For the quickest response, you must follow these instructions diligently.

Yes, we do offer our services for personal purposes such as moving. Our staff can go to your home, pack the items, take inventory of the pieces, load them into containers if necessary or ship them to a specific location. We can provide insurance as well, but the conditions and fees will vary. The prices may sometimes be higher due to a lack of personnel in the area.

Our policies require that the first transaction with a new client needs to be prepaid. After filling out and sending a credit application, our staff conducts a brief credit study and defines payment conditions for the future. This process may take from 15 to 30 days, depending on your needs.

An inspection order needs to be placed a minimum of 48 hours before the inspection day. In case of an urgent inspection, less than 48 hours, we will charge a rush fee.